Case study
North Queensland Gas Pipeline
Operating 391 kilometres of critical gas transmission infrastructure, we secured three consecutive contract renewals by achieving an 85% customer satisfaction index and a flawless safety record.
- Industries
- Infrastructure & Industrial
- Services
- Control Centre & Specialised Services; Asset Management & Advisory
Overview
SPIE Power Services operates and maintains the strategically vital North Queensland Gas Pipeline (NQGP) for Palisade. Spanning 391 kilometres from Moranbah to Townsville, this critical infrastructure asset has the capacity to transport up to 108 terajoules of gas per day.
The challenge
Managing a critical onshore pipeline requires constant vigilance, robust emergency response capabilities and careful stakeholder coordination. Palisade needed a partner who could guarantee safe, uninterrupted gas transport while managing land access and operational costs across a vast geographical footprint.
Our approach
We established 24/7 remote monitoring from our Sydney Remote Operating Centre, supported by a dedicated local field team. We implemented strict driver and lone-worker monitoring systems to protect our personnel, and took on the self-delivery of critical maintenance tasks, such as meter calibrations and cathodic protection (CP) surveys.
The solution
Our comprehensive management approach covers everything from routine maintenance and local council liaison to the supervision of 'Dial Before You Dig' requests along the corridor. We maintain robust 24/7 remote and local emergency response teams, frequently testing scenarios to ensure absolute readiness. This exceptional reliability has resulted in the contract being renewed three times without competitive bidding.
Key outcomes
What the project delivered
Maintained an exceptional safety record with no significant HSE incidents since the contract commenced in 2019.
Reduced total man-hours and kilometres travelled through highly efficient maintenance planning.
Achieved an outstanding customer satisfaction index of 85%.
Next case study
RATCH Portfolio
Deliver your next project with confidence
Contact our team to discuss how we can support your assets.